Press Statements
Media Reply:
Resident’s Forum Letter on Lianhe Zaobao dated 23 October 2017
6 November 2017

Lianhe Zaobao | Page 9 | 23 October 2017

Forum Letter (Translation):

I submitted a forum letter on 1 Sep regarding the emergency lighting in lifts but have not received a reply thus far. An agency being transparent towards public feedback is a basic service that will help improve the agency’s image.

I note that it is important to resolve the safety concerns in older lifts by promptly upgrading or replacing the lifts.

The display of the monthly lift inspection & maintenance schedule, ensuring that the lifts are in working order, and responding to feedback regarding emergency lighting in lifts are all routine works.  Choa Chu Kang Ave 4 which was built in May 1993 was selected for the Selective Lift Replacement Programme. However, the lifts at Block 430 and 439 were not included in the Selective Lift Replacement Programme and I want to know why is this so.

These are topics which the residents are concerned about and I hope that HDB and Chua Chu Kang Town Council can give a prompt response.

– Mr Roger Loong

Link to LHZB forum letter:

Joint HDB-CCKTC Media Reply:

We refer to Mr Loong Chik Tong’s letter “为何不回应蔡厝港组屋电梯反馈”, that was published on 23 October 2017.

2 On 17 August 2017, Choa Chu Kang Town Council (CCKTC) had received feedback at 5:40pm that the emergency lighting and ventilation fan of the two lifts at Block 430 Choa Chu Kang Avenue 4 had malfunctioned. When CCKTC’s lift contractors arrived on site at 6:00pm, it was observed that the emergency lighting and ventilation fans were working. Nonetheless, the lift contractors carried out additional checks to ensure that the emergency lighting and ventilation fans were in proper working order.

3 Mr Loong highlighted in his forum letter that he did not receive a reply after providing feedback on the emergency lighting and ventilation fan malfunction. However, this is not true. In fact, Mr Loong was informed of CCKTC’s follow up actions on the same day by our Property Manager and Lift Manager in two separate phone calls.

4 In his first letter, Mr Loong had also given feedback about the lack of lift servicing schedules. There was a recent revision in the lift servicing schedule for Blocks 429 to 441 Choa Chu Kang Avenue 4, and CCKTC had put up the updated schedules on the notice boards by 1 September.

5 On lift upgrading, all the units in the two blocks mentioned by Mr Loong are already served by lifts that stop on every floor. The only exceptions are two units on the second storey, which do not have access to the common corridor where the lifts are located, due to site constraints. Residents of these units can access the lift on the third storey via the staircase. HDB notes Mr Loong’s suggestion for the lifts to be included as part of the Selective Lift Replacement Programme, and will keep residents informed of any upgrading plans for their block.

Leow Beng Kiat
Director (Upgrading Programmes)
Housing & Development Board

Clarence Tan
General Manager
Chua Chu Kang Town Council

Media Reply:
Water Disruption at Block 297C Chua Chu Kang Ave 2
6 November 2017
Media Reply issued on 30 October 2017: 

Chua Chu Kang Town Council (CCKTC) is aware that water supply was temporarily disrupted due to low water level for about 30 minutes at Block 297C and 297D Choa Chu Kang Ave 2 on 29 Oct 2017. Our plumber was activated immediately upon feedback on low water pressure to conduct a thorough inspection on site and determined that a water pipe had burst. Notices were issued door to door to all residents to notify them of the issue and the rectification that CCKTC was conducting.

The source of the burst pipe was eventually found near the lift lobby of Block 297D Choa Chu Kang Ave 2. CCKTC will be conducting further repairs to the burst water pipe today (30 Oct 2017) and will continue to monitor the situation closely.

Due to natural sediments in the water tank, residents may have had brownish water following the incident. Flushing of the water tank and pipes has since been conducted.

Residents who wish to provide feedback can contact CCKTC at 6569 0388 or

Media Reply:
Water Sprout at Block 715 Jurong West St 71
23 October 2017
Media Reply issued on 10 October 2017: 

Mandatory annual cleaning and flushing of the water tanks at Blocks 711 to 717 Jurong West Street 71 was conducted from 9am to 6pm on 9 and 10 October 2017 and as such, water was discharged into the apron drain during the flushing process. In this instance, due to the installation of a new mesh which is a pest prevention measure, the pressure of the water being flushed out through the mesh caused the temporary water sprout. Going forward, Chua Chu Kang Town Council (CCKTC) will be regulating the flow of water from the water tank during flushing works to ensure that the water discharged will not cause a water sprout.

Residents who wish to provide feedback can contact CCKTC at 6569 0388 or Members of the public can also contact PUB’s 24 hour Call Centre at 1800-CALL-PUB (1800 2255 782) to provide feedback on leaks and other water-related matters.

Media Reply:
Resident’s Forum Letter on Lianhe Zaobao dated 7 October 2017
23 October 2017

Lianhe Zaobao | Page 27 | 7 October 2017

Forum Letter (Translation):

I noticed water leakage at the grass patch area on the way leading from Teck Whye Ave 6 to the main road in mid Sep. The water leakage might be due to the faulty water control tap in the box on the grass patch or an underground water pipe burst.
I reported the matter to Chua Chu Kang Town Council on 18 Sep and told the counter staff the exact location of the water leakage. The water leakage was still present after a few days. On 22 Sep, I reported the matter to the Town Council again. The same counter staff told me that the plumber had been unable to find the location or contact me.

Even though the plumber was unable to contact me, the Town Council should have followed up with the matter as I had told them the location of the leak. I told them the exact location of the water leakage again and the staff in-charge told me that it might be dirty water flowing out. However, I think that they should still find out the root cause of the leak even if it is dirty water. Furthermore, the location of the water leakage is not difficult to locate as it is at the Block 6 and Block 4 carpark entrance.

In early Oct, I noticed that the water is still flowing at the area so I contacted the Town Council on 5 Oct. I feel that my previous feedbacks have not been handled properly and insisted on speaking to the manager to feedback about my disappointment.

I am not a resident of Teck Whye, I am just a citizen who does not want to see water being wasted. Three weeks have passed, why hasn’t Chua Chu Kang Town Council resolved the matter?

– Zheng Feng Ying

Link to LHZB forum letter:

Media Reply:

Chua Chu Kang Town Council (CCKTC) thanks Ms 曾凤瑛 for her feedback in “为何不认真处理漏水反馈” (LHZB, 7 Oct 2017).

2 We wish to assure Ms 曾凤瑛 that each feedback that CCKTC receives is taken seriously and would like to take this opportunity to highlight the steps that we had taken following each feedback. Following the first instance of feedback on 18 Sep 2017 that there was a leak at Block 4 Teck Whye Lane, CCKTC deployed our plumber immediately to detect and rectify the issue. However, the leak could not be found and we were unable to contact Ms 曾凤瑛 to seek more details on the leak despite multiple phone calls made on 18 and 19 Sep 2017. The second instance of feedback was received on 22 Sep and CCKTC was informed that the leak was at Block 6 Teck Whye Lane. Our plumber was deployed on site again but the leak still could not be found and we were unable to contact Ms曾凤瑛 even after attempting to contact her several days after the feedback was received. The third instance of feedback was received on 5 Oct 2017 and with more details provided and further checks, our plumber was able to identify the source of the leak. CCKTC promptly contacted PUB and PUB rectified the leak on the same day. PUB has also checked the surrounding areas and no further leaks were detected.

3 CCKTC will continue to improve our processes in order to deliver better service to our residents and we would like to thank Ms 曾凤瑛 for her valuable feedback. Residents who wish to provide feedback can contact CCKTC at 6569 0388 or They can also contact PUB’s 24 hour Call Centre at 1800-CALL-PUB (1800 2255 782) to provide feedback on leaks and other water-related matters.

Clarence Tan
General Manager
Chua Chu Kang Town Council

Press Statements - SMRB 01
Media Reply (Joint-Reply with HDB):
Lift Malfunctions at Block 803B Keat Hong Close
3 December 2016

We refer to the article published in Shinmin Ribao (Page 1) on 3 December 2016 on the lift malfunctions at Block 803B Keat Hong Close. The Town Council would like to address the concerns raised in the article.

Media Reply (Joint-Reply with HDB): 

HDB and Chua Chu Kang Town Council are aware of residents’ feedback on the lift malfunctions and have been working together to address the feedback. Based on our records, there was a total of three cases of lift breakdowns at Blk 803B Keat Hong Close in October and November for each of the two lifts. At all times, at least one lift was in service.

We have instructed the lift contractor to carry out additional lift servicing and other improvement works where necessary. HDB and Chua Chu Kang Town Council will continue to work together to monitor the lift performance.

Press Statements - LHZB 01
Media Reply:
Resident’s Forum Letter on Lianhe Zaobao dated 9 November 2016
10 November 2016

Lianhe Zaobao | Page 23 | 9 November 2016

Forum Letter (Translation):

Chua Chu Kang Town Council has been using the diesel operated high pressure water jet machine to flush the sewer lines and manholes at Teck Whye Neighbourhood Centre recently. The revolution per minute (RPM) of this type of machine can be up to 3600 RPM which causes loud noises.

We know that long term exposure to loud noises is unhealthy and the workers are not equipped with ear plugs.

While we understand that the machine is energy saving and efficient, for the health of the workers and living environment for the residents, especially during the exam period, we need a quieter environment.

The Town Council should better control the noise pollution and reduce it by adding better cushion or muffler to the machine.

Media Reply:

The Town Council would like to thank Mr Loong for his feedback and apologise for any inconvenience caused. We received Mr Loong’s feedback via email on 3 Nov 2016 and have directly responded to him on 4 Nov 2016.
The Town Council will always put our residents’ welfare as a priority. Thus, to ensure a clean and hygienic neighbourhood for all, we would conduct the flushing of sewer lines and manholes using the diesel operated high pressure water jet machine (standard equipment used) once a year to prevent chokage or if a chokage occurs.
We will be mindful to carry out such flushing works where possible during non-examination periods and do our best to minimise the noise created in the future. We will also look into giving our workers ear plugs during the flushing works to protect them.
We are grateful for the feedback and will continue to work together with our residents to improve our living environment.

Press Statements - LHWB 01
Media Reply:
Rodent at Block 484D Choa Chu Kang Avenue 5
26 September 2016

Lianhe Wanbao | Page 5 | 23 September 2016


A resident staying at level 15 of Block 484D Choa Chu Kang Ave 5 reported that rats have intruded her unit, fed on instant noodles and rice, bit on paper bags and wooden doors, and left feces around.

Another resident staying at level 16 of the same block mentioned that he once saw a rat trying to enter his unit but the metal netting at the metal gate prevented it. He also spotted rat feces outside his unit.

Residents believed that the rats came from the forested area beside the flat and have climbed up via the water pipes. They also mentioned that they have seen rats at the ground floor central refuse chute area.

Media Reply: 

The Town Council has been carrying out an intensive rat eradication program in the vicinity since the beginning of September, as an enhanced rat control measure to keep the rat problem at bay. As of this year so far, there has only been two reported rat sightings in this precinct. In our recent audit by our pest control specialist, there have been no active burrows found in this area.

Upon receiving the feedback about this recent rat issue from a resident, the Town Council has sent our staff to investigate the matter. We have deployed rat traps in the common areas on level 14, 15 and 16, while our staff conducted house visits to the residents on level 14, 15 and 16, to find out if they have encountered any rat issues and their concerns. Residents are encouraged to inform us if they have any rat sightings, so that we can investigate and help to eradicate the rats.

We have advised residents to maintain proper housekeeping and not leave food sources exposed, and will continue to closely supervise the estate cleanliness and work with the residents to keep the estate free from rat activity. 

This story was also published on The Straits Times, 28 September 2016 subsequently. 

Press Statements - LHZB 01
Media Reply:
Resident’s Forum Letter on Lianhe Zaobao dated 10 September 2016
13 September 2016

Lianhe Zaobao | Page 33 | 10 September 2016

Forum Letter (Translation):

My previous letter to the forum on 16 July 2016 enquired when will the NRP commence, and CCKTC answered that preliminary works will begin in Q4 this year.

Previously I feedback to CCKTC that the sheltered structure at Teck Whye Lane Blk 142 was mouldy, dirty and very unsightly, and they promptly arranged to clean it up.

A few days ago, I discovered that the structure was given a fresh coat of paint. However this structure is scheduled to be replaced by a more beautiful and functional structure as part of NRP. So why is public resources wasted to paint it when this structure will soon be taken down? Unless we are going to retain this structure? This will not be what the residents would like.

Media Reply:

The Town Council would like to thank Mr Loong for his feedback.

The Town Council takes measures with the residents’ welfare as a priority. The sheltered structure was moldy and dirty, and we cleaned and repainted it, so that the health and safety of the residents are not compromised. We decided that the health risks outweigh the costs in the interest of our residents’ health.

We continue to work with residents on improving their living environment and thank them for their understanding and support.

Media Visit:
Dr Amy Khor at Hong Kah North for Rodent Control
16 August 2016

Dr Amy Khor, Senior Minister of State, Ministry of Health & Ministry of the Environment and Water Resources, MP for Hong Kah North SMC, visited Block 414 Bukit Batok Ave 4 on Tuesday, 16 August 2016.

During the visit, Dr Khor stressed that all premises’ owners must ensure that preventive measures are put in place to prevent rat infestation. The key strategy in preventing rat infestation is to remove food sources and areas of harbourage which can be done by maintaining the cleanliness of the environment and practising good refuse management.

Individual and collective efforts among multiple stakeholders, such as NEA, Town Councils, and foodshop operators, are necessary to ensure a more holistic and expeditious effort in resolving the rat infestation. Foodshop operators will need to work with their respective Town Councils as well as NEA to ensure good pest control practices, proper housekeeping and refuse management to prevent rat infestation.

The media visit was reported on Channel 8 news and The Straits Times on 17 August and Lianhe Zaobao on 18 August.

Media Statement:
Collapsed Covered Linkway at Block 504 / 506 Bukit Batok Street 52
20 July 2016

At about 3.00 pm on 20 July 2016, a haulage truck that failed to retract its attached crane crashed into the covered linkway linking Block 504 to 506 at Bukit Batok St. 52, causing it to lean sideways. The Singapore Civil Defence Force and the police were notified. No one was injured.

The safety of our residents is our first priority. The affected area has been cordoned off, while we work on dismantling the entire linkway and will reconstruct it at a later date. We will also perform checks on the adjacent buildings to ensure that their structural integrity were not affected by the incident.

We thank the affected residents for their patience, and will keep them informed of reconstruction works to the affected linkway.

Bukit Gombak Linkway

Press Statements - LHZB 01
Media Reply:
Resident’s Forum Letter on Lianhe Zaobao dated 16 July 2016
16 July 2016

Lianhe Zaobao | Page 24 | 16 July 2016

Forum Letter (Translation):

The NRP Public Consultation and Consensus Gathering for Block 130-146 Choa Chu Kang Ave 1/Teck Whye Lane/Teck Whye Ave were held in 6 September 2014 and 6 June 2015 respectively.

The NRP was supposed to start in the first quarter of 2016 but was subsequently postponed to the second quarter. However, the NRP has not started till date.

I would like to ask Chua Chu Kang Town Council about the confirmed start date of the NRP; the residents are looking forward to knowing the details and timeline for the NRP.

Lianhe Zaobao | Page 24 | 19 July 2016

Media Reply (Translation):

The Town Council would first like to thank Mr Loong for his feedback, and apologise for any inconvenience in which he may have experienced.
It is the Town Council’s aim to provide facilities that meet the needs and interests of residents. Towards this objective, we take into account residents’ feedback in formulating our development. We will then work with the authorities to develop the details and award tenders with care before commencing actual construction work to ensure that the standard of upgrading works will not be compromised. 
There was a delay in the Neighbourhood Renewal Programme mentioned by Mr Loong due to a revision in the upgrading plans required by the authorities. Mr Loong and residents would be pleased to know that we have since finalised the plans and preliminary work is expected to commence in the last quarter of this year. However, the major works will commence after the Chinese New Year period to minimise inconveniences to our residents during the festive seasons.
We will continue to actively monitor the progress of the upgrading works and keep residents informed of the latest updates

Media Statement:
Choked Refuse Chute & Indiscriminate Dumping at Block 817A Keat Hong Link (Keat Hong Mirage)
29 June 2016

SINGAPORE – The town council is well aware of the above mentioned situation that has been publicized on several media publications such as Lianhe Wanbao (28 June 2016), The New Paper and The Straits Times (29 June 2016).

The town council has had our conservancy staff deployed to this estate in late March 2016. When the issue of the choked chute emerged, the town council had conservancy workers actively deployed daily to manually remove the waste found around the common areas. Noting the overwhelming amount of renovation waste generated, our conservancy contractor had increased the number of workers cleaning the area as well.

Investigations revealed that the Refuse Handling Equipment (RHE), which is part of the Central Refuse Chute located on the ground floor, had malfunctioned due to the improper disposal of bulky refuse and renovation debris into the chute. As of 27 June 2016, we understand that the choke had been cleared, and the proper functioning of the RHE restored.

Earlier this year, prior to the completion of the new HDB blocks, the town council had notices prepped and put up around the estate, urging contractors to arrange for the disposal of their own renovation debris. Residents were also encouraged to inform the town council should they witness any illegal dumping activities taking place.

As of now, preventive measures are being mapped out to prevent and/or minimize repeat occurrences. These include the installation of CCTV at key areas whereby dumping is rampant, deployment and stationing of town council officers at the Building Services Centres, and stepping up on enforcement to catch errant contractors.

As there are many renovation works still being carried out, the town council would like to continue to reach out to all residents to report any case of indiscriminate dumping and misuse of the refuse hoppers to the town council. They may do so by calling 6569 0388 or emailing


– – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – –

For more information, please contact:

Ian Tan

Chua Chu Kang Town Council

Corporate Communications Manager

Email   :

Tel       : 6891 3121/ 6569 0388

Blk 817A - Central Refuse Chute 001 Blk 817A - Central Refuse Chute 002IMG-20160629-WA0036

Media Report:
840,000 HDB households to receive $86 million of S&CC rebates
29 April 2016

The Straits Times

SINGAPORE – Around 840,000 HDB households can expect to receive $86 million worth of Service & Conservancy Charges (S&CC) rebates, the Ministry of Finance said on Friday (April 29).

In total, each eligible Singaporean household will receive one to three months of S&CC rebate, depending on their HDB flat type. Eligible households would have received a letter in April with more details of the S&CC rebate.

The rebate was announced during Budget 2016 to provide additional support to households. It will be used to offset a household’s S&CC payment directly.


For households who pay their S&CC through Giro, their town councils will arrange with the banks on the S&CC payments to take the rebates into account.

For enquiries on their S&CC payment and account status, residents can contact their respective town councils.

They can also call 1800-866-3078 (Mondays to Fridays, 8.30am to 5pm) or e-mail to check on their household’s S&CC rebate eligibility.

Bulletin Board Logo - CNA 01
Media Report:
Smoking to be banned in reservoirs and parks from June: NEA
12 April 2016

Channel News Asia

SINGAPORE: From June 1, smoking will be banned at reservoirs and more than 400 parks islandwide, Senior Minister of State for the Environment and Water Resources Amy Khor announced in Parliament on Tuesday (April 12).

The premises are:

  • Reservoirs (17 in total)
  • Parks under the purview of JTC Corporation (5) and in public housing estates
  • Neighbourhood parks under NParks within private housing estates (251)

The owners of these premises will have the option to set up designated smoking points and will be responsible for their maintenance, said the Ministry of Environment and Water Resources (MEWR).

For the first three months of implementation, those caught smoking in the newly prohibited places will receive a warning, to give the public time to adjust. But repeatedly flouting the law in spite of warnings can result in a fine of up to S$2,000.

The National Environment Agency (NEA) said it will ensure that “No Smoking” signage is installed within the new premises, and that bins with ashtrays will be shifted or replaced with bins without ashtrays. It will also release educational outreach materials and activate volunteers to advise smokers on the new implementation.

Additionally, Singapore Armed Forces (SAF) bases and camps, and the Ministry of Home Affairs (MHA) will be formally included under the Smoking (Prohibition in Certain Places) Act from June 1, said Dr Khor. Smoking has been prohibited on SAF camps and bases and MHA premises voluntarily since 1993 and 1998 respectively, although it is allowed at designated smoking points in these areas.

In a joint statement, NEA, MHA and SAF said: “SAF and MHA will continue to discipline their personnel who violate the smoking prohibition policy based on internal disciplinary guidelines. For civilians violating the Smoking (Prohibition in Certain Places) Act within SAF camps and bases as well as MHA premises, SAF and MHA will forward the particulars of the civilian offenders to NEA for possible enforcement actions.”


NEA said the Government’s long-term goal is to prohibit smoking in all public areas to protect non-smokers from the harmful effects of second-hand smoke.

“To protect non-smokers, we have progressively prohibited smoking in public places since the 1970s. The smoking prohibition was last extended in 2013, and today there are more than 32,000 premises and locations where smoking is prohibited,” said Dr Khor.

In 2015, about 17,000 tickets were issued for smoking in prohibited areas, said NEA.

Noting that cigarette butts are also one of the most common pieces of litter in Singapore, Dr Khor clarified that NEA’s Community Volunteers (CV) – who possess powers that NEA officers have in relation to environmental offences – will only be allowed to use their authority card to request for the particulars of a non-compliant offender.

“The CV’s primary role is to encourage the public to take responsibility for the environment, and they do not issue tickets to offenders,” said Dr Khor. “So far, our CVs have engaged more than 2,500 potential offenders and, I am pleased to hear that more than 99 per cent of them in fact heeded the advice of the CVs.”

Bulletin Board Logo - CNA 01
Media Report:
MSO introducing crowdsourcing app feature, web portal to better connect with the public
11 April 2016

Channel News Asia

SINGAPORE: To make it more convenient for the public to reach the Municipal Services Office (MSO), a new crowdsourcing app feature along with a web portal are being introduced, said Minister of Culture, Community and Youth Grace Fu on Monday (April 11).

Ms Fu heads the MSO, which works with Government agencies to improve feedback management for municipal services.

She announced that MSO’s OneService mobile phone app will add a crowdsourcing feature to collect information that helps agencies address municipal issues for which users do not expect a reply.

The feature will be piloted in a Spot Abandoned Trolleys initiative – operational by the end of April – which will see the MSO working with five supermarket chains (Cold Storage, Giant, Mustafa Shopping Centre, NTUC FairPrice and Sheng Siong) to help retrieve abandoned supermarket trolleys.

“I am sure many of us have encountered the odd supermarket trolley at void decks or walkways, which caused obstruction or was being used as a litter dump,” said Ms Fu. “So when you next see an abandoned trolley, simply use the OneService app to submit its location. We will pump the data to the supermarkets which will go round to collect them periodically.

“This is a win-win arrangement – for residents there will be fewer abandoned trolleys in the community; for supermarkets they will be able to retrieve their trolleys more efficiently.”

“If the Spot Abandoned Trolleys initiative works well, we will look at expanding crowdsourcing arrangements to other municipal issues,” she added.

On top of the app, MSO will launch the OneService web portal this year, which gathers relevant information from partner agencies that affects specific neighbourhoods – such as dengue clusters, HDB block-cleaning schedules, and traffic incidents.

“You can also report and track your feedback on either the app or web portal through the same account,” said Ms Fu. “We hope our efforts will make it even easier for you to interact with Government agencies on issues relating to you and your neighbourhood.”


In her Committee of Supply speech to Parliament, Ms Fu also announced that LTA will be the first responder for feedback on maintenance of connectivity-related infrastructure such as cycling paths, ramps, staircases, overhead bridges and lifts, promenades and pedestrianised streets.

“What this means is that if you see a damaged footpath or sheltered linkway, and are unsure of whom to contact, you can use the OneService app, which will route such cases to LTA to assess and lead in the response,” said Ms Fu.

“As First Responder, LTA will promptly attend to cases of public safety concerns to mitigate the risks. For non-emergencies, LTA will also be a first point-of-contact and coordinate the issue although the repair might be done by another agency.”


Additionally, all 16 Town Councils in Singapore have agreed to collaborate with MSO after the success of pilot partnerships with Jurong-Clementi and Holland-Bukit Panjang Town Councils, said Ms Fu.

“MSO co-created a manual with the pilot Town Councils and our agencies to clarify responsibilities for common municipal issues and facilitate prompt referrals,” she revealed. “This is to ensure that residents’ feedback will be promptly attended to, regardless of who they first approach.”

The other Town Councils will now be progressively brought on-board from April to the fourth quarter of the year.

“Each Town Council has its unique processes and systems, and we will need time to work with each of them to ease the transition,” said Ms Fu. “This means that by the end of this year, residents across the island will be able to benefit from the closer coordination between Town Councils and Government agencies.”