Press Statements
Press Statements - SMRB 01
Media Reply (Joint-Reply with HDB):
Lift Malfunctions at Block 803B Keat Hong Close
3 December 2016

We refer to the article published in Shinmin Ribao (Page 1) on 3 December 2016 on the lift malfunctions at Block 803B Keat Hong Close. The Town Council would like to address the concerns raised in the article.

Media Reply (Joint-Reply with HDB): 

HDB and Chua Chu Kang Town Council are aware of residents’ feedback on the lift malfunctions and have been working together to address the feedback. Based on our records, there was a total of three cases of lift breakdowns at Blk 803B Keat Hong Close in October and November for each of the two lifts. At all times, at least one lift was in service.

We have instructed the lift contractor to carry out additional lift servicing and other improvement works where necessary. HDB and Chua Chu Kang Town Council will continue to work together to monitor the lift performance.

Press Statements - LHZB 01
Media Reply:
Resident’s Forum Letter on Lianhe Zaobao dated 9 November 2016
10 November 2016

Lianhe Zaobao | Page 23 | 9 November 2016

Forum Letter (Translation):

Chua Chu Kang Town Council has been using the diesel operated high pressure water jet machine to flush the sewer lines and manholes at Teck Whye Neighbourhood Centre recently. The revolution per minute (RPM) of this type of machine can be up to 3600 RPM which causes loud noises.

We know that long term exposure to loud noises is unhealthy and the workers are not equipped with ear plugs.

While we understand that the machine is energy saving and efficient, for the health of the workers and living environment for the residents, especially during the exam period, we need a quieter environment.

The Town Council should better control the noise pollution and reduce it by adding better cushion or muffler to the machine.

Media Reply:

The Town Council would like to thank Mr Loong for his feedback and apologise for any inconvenience caused. We received Mr Loong’s feedback via email on 3 Nov 2016 and have directly responded to him on 4 Nov 2016.
The Town Council will always put our residents’ welfare as a priority. Thus, to ensure a clean and hygienic neighbourhood for all, we would conduct the flushing of sewer lines and manholes using the diesel operated high pressure water jet machine (standard equipment used) once a year to prevent chokage or if a chokage occurs.
We will be mindful to carry out such flushing works where possible during non-examination periods and do our best to minimise the noise created in the future. We will also look into giving our workers ear plugs during the flushing works to protect them.
We are grateful for the feedback and will continue to work together with our residents to improve our living environment.

Press Statements - LHWB 01
Media Reply:
Rodent at Block 484D Choa Chu Kang Avenue 5
26 September 2016

Lianhe Wanbao | Page 5 | 23 September 2016


A resident staying at level 15 of Block 484D Choa Chu Kang Ave 5 reported that rats have intruded her unit, fed on instant noodles and rice, bit on paper bags and wooden doors, and left feces around.

Another resident staying at level 16 of the same block mentioned that he once saw a rat trying to enter his unit but the metal netting at the metal gate prevented it. He also spotted rat feces outside his unit.

Residents believed that the rats came from the forested area beside the flat and have climbed up via the water pipes. They also mentioned that they have seen rats at the ground floor central refuse chute area.

Media Reply: 

The Town Council has been carrying out an intensive rat eradication program in the vicinity since the beginning of September, as an enhanced rat control measure to keep the rat problem at bay. As of this year so far, there has only been two reported rat sightings in this precinct. In our recent audit by our pest control specialist, there have been no active burrows found in this area.

Upon receiving the feedback about this recent rat issue from a resident, the Town Council has sent our staff to investigate the matter. We have deployed rat traps in the common areas on level 14, 15 and 16, while our staff conducted house visits to the residents on level 14, 15 and 16, to find out if they have encountered any rat issues and their concerns. Residents are encouraged to inform us if they have any rat sightings, so that we can investigate and help to eradicate the rats.

We have advised residents to maintain proper housekeeping and not leave food sources exposed, and will continue to closely supervise the estate cleanliness and work with the residents to keep the estate free from rat activity. 

This story was also published on The Straits Times, 28 September 2016 subsequently. 

Press Statements - LHZB 01
Media Reply:
Resident’s Forum Letter on Lianhe Zaobao dated 10 September 2016
13 September 2016

Lianhe Zaobao | Page 33 | 10 September 2016

Forum Letter (Translation):

My previous letter to the forum on 16 July 2016 enquired when will the NRP commence, and CCKTC answered that preliminary works will begin in Q4 this year.

Previously I feedback to CCKTC that the sheltered structure at Teck Whye Lane Blk 142 was mouldy, dirty and very unsightly, and they promptly arranged to clean it up.

A few days ago, I discovered that the structure was given a fresh coat of paint. However this structure is scheduled to be replaced by a more beautiful and functional structure as part of NRP. So why is public resources wasted to paint it when this structure will soon be taken down? Unless we are going to retain this structure? This will not be what the residents would like.

Media Reply:

The Town Council would like to thank Mr Loong for his feedback.

The Town Council takes measures with the residents’ welfare as a priority. The sheltered structure was moldy and dirty, and we cleaned and repainted it, so that the health and safety of the residents are not compromised. We decided that the health risks outweigh the costs in the interest of our residents’ health.

We continue to work with residents on improving their living environment and thank them for their understanding and support.

Media Visit:
Dr Amy Khor at Hong Kah North for Rodent Control
16 August 2016

Dr Amy Khor, Senior Minister of State, Ministry of Health & Ministry of the Environment and Water Resources, MP for Hong Kah North SMC, visited Block 414 Bukit Batok Ave 4 on Tuesday, 16 August 2016.

During the visit, Dr Khor stressed that all premises’ owners must ensure that preventive measures are put in place to prevent rat infestation. The key strategy in preventing rat infestation is to remove food sources and areas of harbourage which can be done by maintaining the cleanliness of the environment and practising good refuse management.

Individual and collective efforts among multiple stakeholders, such as NEA, Town Councils, and foodshop operators, are necessary to ensure a more holistic and expeditious effort in resolving the rat infestation. Foodshop operators will need to work with their respective Town Councils as well as NEA to ensure good pest control practices, proper housekeeping and refuse management to prevent rat infestation.

The media visit was reported on Channel 8 news and The Straits Times on 17 August and Lianhe Zaobao on 18 August.

Media Statement:
Collapsed Covered Linkway at Block 504 / 506 Bukit Batok Street 52
20 July 2016

At about 3.00 pm on 20 July 2016, a haulage truck that failed to retract its attached crane crashed into the covered linkway linking Block 504 to 506 at Bukit Batok St. 52, causing it to lean sideways. The Singapore Civil Defence Force and the police were notified. No one was injured.

The safety of our residents is our first priority. The affected area has been cordoned off, while we work on dismantling the entire linkway and will reconstruct it at a later date. We will also perform checks on the adjacent buildings to ensure that their structural integrity were not affected by the incident.

We thank the affected residents for their patience, and will keep them informed of reconstruction works to the affected linkway.

Bukit Gombak Linkway

Press Statements - LHZB 01
Media Reply:
Resident’s Forum Letter on Lianhe Zaobao dated 16 July 2016
16 July 2016

Lianhe Zaobao | Page 24 | 16 July 2016

Forum Letter (Translation):

The NRP Public Consultation and Consensus Gathering for Block 130-146 Choa Chu Kang Ave 1/Teck Whye Lane/Teck Whye Ave were held in 6 September 2014 and 6 June 2015 respectively.

The NRP was supposed to start in the first quarter of 2016 but was subsequently postponed to the second quarter. However, the NRP has not started till date.

I would like to ask Chua Chu Kang Town Council about the confirmed start date of the NRP; the residents are looking forward to knowing the details and timeline for the NRP.

Lianhe Zaobao | Page 24 | 19 July 2016

Media Reply (Translation):

The Town Council would first like to thank Mr Loong for his feedback, and apologise for any inconvenience in which he may have experienced.
It is the Town Council’s aim to provide facilities that meet the needs and interests of residents. Towards this objective, we take into account residents’ feedback in formulating our development. We will then work with the authorities to develop the details and award tenders with care before commencing actual construction work to ensure that the standard of upgrading works will not be compromised. 
There was a delay in the Neighbourhood Renewal Programme mentioned by Mr Loong due to a revision in the upgrading plans required by the authorities. Mr Loong and residents would be pleased to know that we have since finalised the plans and preliminary work is expected to commence in the last quarter of this year. However, the major works will commence after the Chinese New Year period to minimise inconveniences to our residents during the festive seasons.
We will continue to actively monitor the progress of the upgrading works and keep residents informed of the latest updates

Media Statement:
Choked Refuse Chute & Indiscriminate Dumping at Block 817A Keat Hong Link (Keat Hong Mirage)
29 June 2016

SINGAPORE – The town council is well aware of the above mentioned situation that has been publicized on several media publications such as Lianhe Wanbao (28 June 2016), The New Paper and The Straits Times (29 June 2016).

The town council has had our conservancy staff deployed to this estate in late March 2016. When the issue of the choked chute emerged, the town council had conservancy workers actively deployed daily to manually remove the waste found around the common areas. Noting the overwhelming amount of renovation waste generated, our conservancy contractor had increased the number of workers cleaning the area as well.

Investigations revealed that the Refuse Handling Equipment (RHE), which is part of the Central Refuse Chute located on the ground floor, had malfunctioned due to the improper disposal of bulky refuse and renovation debris into the chute. As of 27 June 2016, we understand that the choke had been cleared, and the proper functioning of the RHE restored.

Earlier this year, prior to the completion of the new HDB blocks, the town council had notices prepped and put up around the estate, urging contractors to arrange for the disposal of their own renovation debris. Residents were also encouraged to inform the town council should they witness any illegal dumping activities taking place.

As of now, preventive measures are being mapped out to prevent and/or minimize repeat occurrences. These include the installation of CCTV at key areas whereby dumping is rampant, deployment and stationing of town council officers at the Building Services Centres, and stepping up on enforcement to catch errant contractors.

As there are many renovation works still being carried out, the town council would like to continue to reach out to all residents to report any case of indiscriminate dumping and misuse of the refuse hoppers to the town council. They may do so by calling 6569 0388 or emailing


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For more information, please contact:

Ian Tan

Chua Chu Kang Town Council

Corporate Communications Manager

Email   :

Tel       : 6891 3121/ 6569 0388

Blk 817A - Central Refuse Chute 001 Blk 817A - Central Refuse Chute 002IMG-20160629-WA0036

Media Report:
840,000 HDB households to receive $86 million of S&CC rebates
29 April 2016

The Straits Times

SINGAPORE – Around 840,000 HDB households can expect to receive $86 million worth of Service & Conservancy Charges (S&CC) rebates, the Ministry of Finance said on Friday (April 29).

In total, each eligible Singaporean household will receive one to three months of S&CC rebate, depending on their HDB flat type. Eligible households would have received a letter in April with more details of the S&CC rebate.

The rebate was announced during Budget 2016 to provide additional support to households. It will be used to offset a household’s S&CC payment directly.


For households who pay their S&CC through Giro, their town councils will arrange with the banks on the S&CC payments to take the rebates into account.

For enquiries on their S&CC payment and account status, residents can contact their respective town councils.

They can also call 1800-866-3078 (Mondays to Fridays, 8.30am to 5pm) or e-mail to check on their household’s S&CC rebate eligibility.

Bulletin Board Logo - CNA 01
Media Report:
Smoking to be banned in reservoirs and parks from June: NEA
12 April 2016

Channel News Asia

SINGAPORE: From June 1, smoking will be banned at reservoirs and more than 400 parks islandwide, Senior Minister of State for the Environment and Water Resources Amy Khor announced in Parliament on Tuesday (April 12).

The premises are:

  • Reservoirs (17 in total)
  • Parks under the purview of JTC Corporation (5) and in public housing estates
  • Neighbourhood parks under NParks within private housing estates (251)

The owners of these premises will have the option to set up designated smoking points and will be responsible for their maintenance, said the Ministry of Environment and Water Resources (MEWR).

For the first three months of implementation, those caught smoking in the newly prohibited places will receive a warning, to give the public time to adjust. But repeatedly flouting the law in spite of warnings can result in a fine of up to S$2,000.

The National Environment Agency (NEA) said it will ensure that “No Smoking” signage is installed within the new premises, and that bins with ashtrays will be shifted or replaced with bins without ashtrays. It will also release educational outreach materials and activate volunteers to advise smokers on the new implementation.

Additionally, Singapore Armed Forces (SAF) bases and camps, and the Ministry of Home Affairs (MHA) will be formally included under the Smoking (Prohibition in Certain Places) Act from June 1, said Dr Khor. Smoking has been prohibited on SAF camps and bases and MHA premises voluntarily since 1993 and 1998 respectively, although it is allowed at designated smoking points in these areas.

In a joint statement, NEA, MHA and SAF said: “SAF and MHA will continue to discipline their personnel who violate the smoking prohibition policy based on internal disciplinary guidelines. For civilians violating the Smoking (Prohibition in Certain Places) Act within SAF camps and bases as well as MHA premises, SAF and MHA will forward the particulars of the civilian offenders to NEA for possible enforcement actions.”


NEA said the Government’s long-term goal is to prohibit smoking in all public areas to protect non-smokers from the harmful effects of second-hand smoke.

“To protect non-smokers, we have progressively prohibited smoking in public places since the 1970s. The smoking prohibition was last extended in 2013, and today there are more than 32,000 premises and locations where smoking is prohibited,” said Dr Khor.

In 2015, about 17,000 tickets were issued for smoking in prohibited areas, said NEA.

Noting that cigarette butts are also one of the most common pieces of litter in Singapore, Dr Khor clarified that NEA’s Community Volunteers (CV) – who possess powers that NEA officers have in relation to environmental offences – will only be allowed to use their authority card to request for the particulars of a non-compliant offender.

“The CV’s primary role is to encourage the public to take responsibility for the environment, and they do not issue tickets to offenders,” said Dr Khor. “So far, our CVs have engaged more than 2,500 potential offenders and, I am pleased to hear that more than 99 per cent of them in fact heeded the advice of the CVs.”

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Media Report:
MSO introducing crowdsourcing app feature, web portal to better connect with the public
11 April 2016

Channel News Asia

SINGAPORE: To make it more convenient for the public to reach the Municipal Services Office (MSO), a new crowdsourcing app feature along with a web portal are being introduced, said Minister of Culture, Community and Youth Grace Fu on Monday (April 11).

Ms Fu heads the MSO, which works with Government agencies to improve feedback management for municipal services.

She announced that MSO’s OneService mobile phone app will add a crowdsourcing feature to collect information that helps agencies address municipal issues for which users do not expect a reply.

The feature will be piloted in a Spot Abandoned Trolleys initiative – operational by the end of April – which will see the MSO working with five supermarket chains (Cold Storage, Giant, Mustafa Shopping Centre, NTUC FairPrice and Sheng Siong) to help retrieve abandoned supermarket trolleys.

“I am sure many of us have encountered the odd supermarket trolley at void decks or walkways, which caused obstruction or was being used as a litter dump,” said Ms Fu. “So when you next see an abandoned trolley, simply use the OneService app to submit its location. We will pump the data to the supermarkets which will go round to collect them periodically.

“This is a win-win arrangement – for residents there will be fewer abandoned trolleys in the community; for supermarkets they will be able to retrieve their trolleys more efficiently.”

“If the Spot Abandoned Trolleys initiative works well, we will look at expanding crowdsourcing arrangements to other municipal issues,” she added.

On top of the app, MSO will launch the OneService web portal this year, which gathers relevant information from partner agencies that affects specific neighbourhoods – such as dengue clusters, HDB block-cleaning schedules, and traffic incidents.

“You can also report and track your feedback on either the app or web portal through the same account,” said Ms Fu. “We hope our efforts will make it even easier for you to interact with Government agencies on issues relating to you and your neighbourhood.”


In her Committee of Supply speech to Parliament, Ms Fu also announced that LTA will be the first responder for feedback on maintenance of connectivity-related infrastructure such as cycling paths, ramps, staircases, overhead bridges and lifts, promenades and pedestrianised streets.

“What this means is that if you see a damaged footpath or sheltered linkway, and are unsure of whom to contact, you can use the OneService app, which will route such cases to LTA to assess and lead in the response,” said Ms Fu.

“As First Responder, LTA will promptly attend to cases of public safety concerns to mitigate the risks. For non-emergencies, LTA will also be a first point-of-contact and coordinate the issue although the repair might be done by another agency.”


Additionally, all 16 Town Councils in Singapore have agreed to collaborate with MSO after the success of pilot partnerships with Jurong-Clementi and Holland-Bukit Panjang Town Councils, said Ms Fu.

“MSO co-created a manual with the pilot Town Councils and our agencies to clarify responsibilities for common municipal issues and facilitate prompt referrals,” she revealed. “This is to ensure that residents’ feedback will be promptly attended to, regardless of who they first approach.”

The other Town Councils will now be progressively brought on-board from April to the fourth quarter of the year.

“Each Town Council has its unique processes and systems, and we will need time to work with each of them to ease the transition,” said Ms Fu. “This means that by the end of this year, residents across the island will be able to benefit from the closer coordination between Town Councils and Government agencies.”


Media Release:
15 February 2016

KEAT HONG 2020 Logo

Singapore, 13 February 2016 – Mr Zaqy Mohamad, Adviser to Chua Chu Kang GRC GROs (Keat Hong), unveiled extensive plans to rejuvenate Keat Hong at the constituency’s Lunar New Year celebration dinner. The plans fall under the vision of KEAT HONG 2020 where the constituency will see a significant part of the estate revitalised over the next four years into a vibrant and contemporary residential hub, incorporating the latest facilities to encourage an active lifestyle. This is the first time the constituency has branded all these developments under one banner.

Said Mr Zaqy Mohamad: “Keat Hong is a neighbourhood with a lot of history; where many residents have lived here for two generations or more. The estate, therefore, needs to be rejuvenated with the “hardware” component, while strengthening the community spirit with the “heartware” component.

We would also like to empower our residents with more say and involvement on how their estates can be improved under KEAT HONG 2020. They will have more opportunities to voice out their views and suggestions through our sharing sessions. The first sharing session will kick start in April 2016 under the Neighbourhood Renewal Programme (NRP).”

Fostering Community Ties and Encouraging an Active Lifestyle

Keat Hong SG50 Food Fiesta

Having a great time at Keat Hong SG50 Food Fiesta

* “Heartware” will take the form of community initiatives by People’s Association and Grassroots Organisations to strengthen the community spirit in Keat Hong.

* The upcoming five-storey Community Club @ Keat Hong, located opposite Lot One Shoppers’ Mall, will be the first Community Club in Singapore to have an 18-lane bowling centre as well as a ceiling to floor LED wall located at the centre of the plaza where residents will be able to enjoy movie screenings and possibly, ‘live’ sports matches in future. Residents can also look forward to the family-friendly 24-hour gym when it opens in December 2016.

* Apart from this iconic lifestyle hub, together with People’s Association, the Grassroots Organisations will continue to serve the residents with initiatives which are tailor-made and catered for the different groups of residents.

Renewal and Provision of Additional Facilities

Castle-Themed Playground

Front View of the “Castle-Themed” Playground

Speed Racer

Speed Racer Cycling Equipment

* “Hardware” consists of at least $50m worth of upgrading projects which will be undertaken by Chua Chu Kang Town Council, Housing and Development Board (HDB), Land Transport Authority (LTA), NParks and various agencies.

* Children in Keat Hong can look forward to Singapore’s first-ever “castle-themed” playground and an innovative new-concept cycling station called “Speed Racer” which uses human kinetic energy to power an electronic racing game board.

* Under the NRP, Blocks 401 – 428 in Choa Chu Kang Ave 3/4 will see improvements to their common areas. The heart of the precinct will take on new life as a Mega Active Lifestyle Hub, consisting of a playground, fitness corners, and game courts suitable for residents of all ages.

* Apart from the upcoming sharing sessions for this particular NRP which will kick start in April 2016, residents can also expect to receive similar invitations to attend sharing sessions or to provide their suggestions through surveys in the near future for various projects like Large-scale Town-wide and Repairs & Redecorations.

Improving Connectivity to Public Transport & Amenities

* Mooted by Mr Zaqy Mohamad, residents can expect the traffic flow to improve with the stretch of Choa Chu Kang Ave 4, between Choa Chu Kang Loop and Choa Chu Kang Drive, to be widened by the second quarter of 2016.

* Residents will also benefit from the phased implementation of sheltered linkways within 400m radius of the Choa Chu Kang MRT to major pathways. These will be implemented in phases, in tandem with the development of the new Community Club, road widening works as well as the bus interchange upgrade.

In addition, there are other initiatives being planned under KEAT HONG 2020 and these will be revealed in due course.


Media Release:
Chua Chu Kang GRC Unveils Master Plan
31 August 2015

Singapore, 31 August 2015 – Plans are underway to further improve amenities and infrastructure in Chua Chu Kang for the next five years under the Chua Chu Kang GRC Master Plan.

The Master Plan is part of an ongoing mission which has already seen various upgrading and development programmes in the constituency in the last five years. For example, at least 10,000 HDB residential units have already benefited from the Home Improvement Programme (HIP), Enhancement for Active Senior (EASE) Programme and Neighbourhood Renewal Programme (NRP).

In the next five years, residents of Chua Chu Kang GRC will benefit from at least $385m worth of upgrading projects by Chua Chu Kang Town Council, Housing and Development Board (HDB), Land Transport Authority (LTA), NParks and various agencies in the following areas:
– Better access to public transport with covered linkways and cycling paths
– New spaces and upgrading facilities for community activities
– Programmes and activities for all three generations

Chua Chu Kang GRC will be much better connected with new initiatives like Walk2Ride and intra-town cycling paths. Sheltered linkways will be constructed within a 200m radius of the LRT and a 400m radius of the MRT. There will be a comprehensive network of cycling paths, measuring approximately 6km in total, constructed to give residents easy access to the major transportation nodes, community places, shopping centres and park connectors.

People’s Association has completed upgrading works for Chua Chu Kang, Nanyang, and Yew Tee Community Clubs; as well as the new Bukit Gombak and Keat Hong Community Clubs which will be completed in the near future. The upgraded and new Community Clubs will also offer venues for residents to bond, enjoy and participate in activities.

The Home Improvement Programme (HIP) will continue, enhancing flats that were built before 1986; while the Neighbourhood Renewal Programmes (NRP) will benefit more than 10,000 household units.

The Town Council will continue to improve the estate with new linkways, drop-off porches, fitness corners and playgrounds; as well as providing a variety of three-generation fitness facilities like jogging and cycling tracks, fitness corners and playgrounds. More parks will undergo improvement programmes and more leisure spaces will be created for our residents to relax, keep fit and healthy and appreciate nature.

Improving Connectivity to Public Transport & Amenities

Understanding that connectivity is key to the success of a township development, LTA will embark on the Walk2Ride programme by constructing more sheltered linkways near transport nodes to ensure ease of access for commuters who walk to their rides. The programme will cover a 200m radius of the LRT and a 400m radius of the MRT.

To further complement the public transport network and promote intra-town cycling, a comprehensive network of cycling paths, measuring approximately 6km, will be constructed. These cycling paths will give residents easy access to the major transportation nodes, community places, and shopping centres. Recreational cyclists will also be able to access the existing Park Connector Network that runs through their towns via these cycling paths.

More bicycle racks will also be installed town-wide. We are currently in discussions with the Singapore Police Force to install the POL CAM (CCTV) in all void decks by 2016 for the security monitoring of bicycles racks.

Residents can also look forward to new MRT stations at Ten Mile Junction and Hillview under Stage 2 of the Downtown Line which will commence operations on 27 December 2015. The Line will significantly improve connectivity for the community in the north-western region of Singapore and save travel time by up to 30%.

LTA will also be reviewing the redevelopment plans for the town centre, which will include an assessment of the viability of developing Choa Chu Kang Bus Interchange into an integrated transport hub.

Fostering Community Ties 

Both the new Bukit Gombak Community Club at Hillview Avenue and the Keat Hong Community Club at Choa Chu Kang Avenue 4 are expected to be ready by 2016. With the new Community Clubs, more residents will be able to participate and enjoy in healthy activities with their families and friends. The Bukit Gombak Community Club will have eco-friendly features such as a vertical green wall, a community spice garden and irrigation with recycled rainwater. Keat Hong Community Club is pushing for a bowling facility to be constructed. Chua Chu Kang and Nanyang Community Clubs have been upgraded recently, offering more conducive environments for residents to mingle.

Upgrading of Neighbourhoods

Older housing estates need to be regularly rejuvenated to enhance their asset value. The upgrading of these neighbouhoods will be taken care of under the Home Improvement Programmes (HIP) and the Neighbourhood Renewal Programmes (NRP).

The HIP will be launched at the following blocks, benefiting a total of 3,944 households.
• Blocks 512-514, 535-542 Bukit Batok St 52
• Blocks 324-336 Bukit Batok St 32/ 33
• Blocks 904, 908, 914-917, 925, 926, 928, 929 Jurong West St 91/ 92
• Blocks 337-346 Bukit Batok St 34

The NRP focuses on improvements to the common areas and actively engages residents in shaping their environment through public forums and consultations. NRP will be implemented at the following blocks, benefiting a total of 5,828 households.
• Blocks 401-428, Choa Chu Kang Ave 3/ 4
• Blocks 732-739, 743-751,734A, 750A, Jurong West St 73/ 75
• Blocks 271-295, 276A, 287A Choa Chu Kang Ave 2/ 3
• Blocks 601-621 & 625-627 Choa Chu Kang St 62

Lifts will also be constructed in 20 multi-storey carparks to allow for easier access. A total of 132 lifts will also be undergoing Selective Lift Replacement Programme in the next two years; with more lifts expected to qualify in the near future. The new lifts will come with better safety and security features, like vision panels and motion-sensing doors.

Large-scale town-wide improvement projects will also be implemented in Keat Hong constituency, consisting of facilities like playgrounds, fitness corners, hardcourts, barbecue pits, pathways, and sheltered stages.

Encouraging a Fit and Healthy Lifestyle

A variety of fitness facilities, including jogging and cycling tracks, fitness corners and playgrounds will be built. To encourage seniors to live an active lifestyle, we are also working with Sports Singapore and Ministry of Health to provide more equipment in our fitness corners for seniors.

Living in Harmony with Nature

There will be a concerted effort to keep the living environment clean and green and to incorporate green spaces into the community. Choa Chu Kang Park underwent a major upgrade recently, and we will continue to implement park enhancements and create more leisure spaces where our residents can relax and appreciate nature.

In a move towards eco solutions, the second batch of energy-saving LED lights will be installed by 2016. A total of seven solar voltaic panels have been installed in the estates, with another 40 blocks are in the pipeline.

While Chua Chu Kang Town GRC has been working in consultation with the Ministry of National Development, various agencies and the grassroots leaders in drawing up the Master Plan, it also recognises that feedback from residents is an important component in the whole process before the Master Plan is finalized. As such, events will be organised in which the Master Plan will be open for public viewing and feedback obtained before any major decisions are taken.

Media Release:
Chua Chu Kang: Rodent Control Team pre-emptive programme uncovered near 1,000 rat burrows in 2 months
9 April 2015

The Rodent Control Team which was set up by Chua Chu Kang Town Council uncovered nearly 1,000 rat burrows in the first 2 months. The pre-emptive programme saw success with the decrease of rat burrows to about 60 after 5 months into the programme.

Chua Chu Kang Town Council Chairman, Mr Zaqy Mohamad, mentioned that the Town Council noticed the increase in rodent feedback since June 2014. As the rodent control had limited effect at that point of time, they decided to take pre-emptive measures to deal with the rodent situation before it could escalate into an infestation and affect the residents.

Chua Chu Kang Town Council was the first Town Council to initiate a systematic, rodent-eradication programme with National Environment Agency. A dedicated, full-time rodent control team was tasked to search for rat burrows in the entire GRC; with the use of new equipment and methods, the team actively treated the burrows and eliminated the rats to prevent the situation from escalating.

During the first 2 months of the programme, the team have uncovered and treated 904 rat burrows within the entire GRC. When January came, the numbers dropped to 500 rat burrows. In February and March, the numbers dropped to an average of about 60 rat burrows.

Mr Zaqy Mohamad mentioned that it is difficult to predict the result at first as this is a new programme, however, the result shows that with the team’s cooperation and effort, the programme saw success with the drop in number of rats and relevant feedback.

After the aggressive rat elimination phrase of the programme, the team will move on to the second phase, which is the continued monitoring and elimination of rats. The entire programme will last two years.

Mr Zaqy Mohamad: Public hygiene is the key 

Rats usually appear in places with food source and it is very difficult to eliminate them. Hence, public education is very important.

Mr Zaqy Mohamad mentioned that the team noticed that the rats will normally appear at food centers, food courts, markets with food source. After treatment, the rodent problem comes back again repeatedly.

The Town Council have since disseminated handouts that informed residents of the programme and remind them to keep their estates clean, citing examples of good waste disposal habits to deter breeding of rats.

The Town Council also hopes that residents can promptly feedback any rat sightings so that the Town Council can act upon it swiftly.


Press Statements - SMRB 01
Media Report:
News Eye on Shinmin Ribao dated 23 February 2015
25 February 2015

Shinmin Ribao | Page 10 | 23 February 2015


I have been living in Choa Chu Kang for nearly 20 years and other than for the application of GIRO services for my S&CC payments, I have never had to contact Hong Kah Town Council or Chua Chu Kang Town Council.

Why? It is because there is no need for it. Whether it is the daily clearing of rubbish, monthly block washing or yearly clearing of bulky items, the Town Council have always been doing it properly.

After the lift upgrading which lasted 4 years was completed last year in December, the Town Council upgraded the surrounding area as well. Before Chinese New Year, the senior citizen fitness corner and jogging track were completed. Other than this, the Town Council also installed the new stainless steel incense burners.

However, an incense burner was placed too near the HDB flat as it was under the resident’s bedroom. Although the incense burner prevented ashes from flying, the heat and smell still affected the resident.

After discussion with a few neighbours, I emailed Chua Chu Kang Town Council Chairman, Mr Zaqy Mohamad on their behalf to request for the relocation of the incense burner.

I emailed Mr Zaqy on 16 Feb 2015 and received an automatic reply. I thought that the matter will not be resolved before Chinese New Year.

However, I received Mr Zaqy’s reply an hour after I sent my email and was told that the property team will follow up with the matter.

On 17 Feb 2015, I returned home to find that the Town Council had responded to our request by relocating the incense burner to a further location, in the middle of two HDB flats. This meant that the resident will no longer need to endure the heat and smell from the incense burner.

Chua Chu Kang Town Council handled the feedback in a short span of 24 hours. The affected residents were able to have a happy Chinese New Year while other residents were able to continue their religious practice of burning incense paper.

The monthly S&CC of $55.50 is totally worth it.