I would like to express my sincere appreciation for the prompt and efficient service by Mr Jerry in addressing my case. Mr Jerry has taken swift action in arranging for contractors to fix the wall and ceiling issues. I am truly impressed and grateful for the attention in resolving in this matter quickly and effectively. I would also like to take this opportunity to express my sincere thanks to the call centre staff that I have spoken with – Shanti. She was helpful and understanding. Thank you for providing excellent customer service.

I am writing to provide an update following my earlier letter regarding the rectification works needed at my residence. I am pleased to share that Chua Chu Kang Town Council and its officer have since arranged for the necessary rectification works on both the external and internal walls. The works were carried out with diligence and care. The Town Council responded promptly and handled the matter with commendable professionalism. Their efforts not only resolved the water seepage issue but also included internal wall patching, which was greatly appreciated. Their swift action reflects a strong commitment to community upkeep and resident well-being. Please extend my sincere thanks and appreciation to the Town Council team and the officer involved for their dedication and excellent service.

I would like to commend on the service provided by Property Officer, Mr Ramy. I sincerely appreciate Mr Ramy's swift action in following up on my feedback and updating me on the status of the follow up. I really appreciate the service that he had rendered. Thank you, Mr Ramy once again and CCK Town Council for following up on my feedback.

Thank you to Donovan for the prompt action taken to repair the damaged flooring. We truly appreciate his swift response in resolving the trip-and-fall hazard and ensuring the safety of our residents. His support and dedication to maintaining a safe environment for our community are greatly valued. Thank you once again.

The Town Council consistently impresses with its prompt and efficient resolution of issues. Every time I’ve raised a concern via the OneService app, they have addressed it quickly and professionally, often going above and beyond to ensure everything is resolved. Their dedication to keeping our community running smoothly is truly commendable.

I would like to give positive feedback to a cleaner in my estate at Choa Chu Kang Central. She sweeps the floors and drains very thoroughly. She starts work early and is diligent. I hope the Town Council can acknowledge and recognise her contribution.

I would like to compliment Khalid, who made my day. I moved to Tengah Drive last month, and the entire walkway to my unit was full of debris, boxes, foam, and food waste. The rubbish chute was always full, and I could not dispose of any trash. I submitted three cases and made a call, where I was connected to Khalid, who resolved the issues instantly on the same day. I urge all residents to do their part in keeping the area clean, as it is our collective social responsibility and benefits everyone.

We would like to extend our sincere compliments to the staff and workers for their consistent dedication to maintaining a clean, safe, and vibrant living environment for residents. Secondly, we would like to compliment Mr Teo Yuan Bin and Mr Mervin Ang who are constantly on the grounds to conduct regular checks on the estate to make sure that the residents’ concerns are addressed promptly. There were a few incidents such as the shattered glass at the lift lobby at Blk 534, the broken flowerpots at Blk 532, and the fallen tree branches, all of which were attended to and cleared up instantly. Thank you for your hard work in making Bukit Gombak a wonderful place to call home.

I want to express my sincere gratitude for the team’s efficient and hard work in maintaining the neighbourhood. The rubbish chute at my level broke recently. I’m not sure when it was reported, but I really appreciate the alternative rubbish bin provided and the quick repair of the chute. As a resident here, I am truly heartened by the excellent work the team puts in. Thank you.

I am writing to express my sincere appreciation for the prompt and thorough response to my request last week. On Wednesday, I contacted your office to request the cleaning of the void deck and floor landing at my unit in Block 316B Tengah Road, in preparation for my son's wedding entourage last Saturday. To my delight, the clean-up was carried out swiftly and exceptionally well. By Saturday morning, the area was spotless. I was especially touched to discover on Friday night that your cleaning team had gone the extra mile to wash the entire floor landing where my unit was located. Please extend my heartfelt thanks to the team involved. Their dedication and attention to detail made a meaningful difference to our family's celebration. We are truly grateful.

I would like to extend my compliments to Mr Paizol for being very helpful and readily available for the residents when assistance is required. Being new to this town, Mr Paizol has provided us with a sense of assurance that the team at CCKTC will always be proactive to render their assistance to us when needed. Mr Paizol has provided a prompt and reliable coordination to get our unit's drain water pipe fixed and reply to our queries when needed. Thank you, Mr Paizol for doing such a great job for the community and residents of Chua Chu Kang.

I would like to thank the officer-in-charge, Mr Jen Hong, who demonstrated a high level of empathy as I explained to him about some of the stuff that I had left in the common corridor area. I am touched by his attentiveness as he listened to my story and appreciated his compassionate offer of help. We need more officers like him who love and serve the people, especially the seniors. Thank you very much, Jen Hong.

We would like to give a compliment to Mr Teo from CCK Town Council for always being so prompt in his replies and updates. There were a few occasions where we gave feedback about the common areas in our neighbourhood and Mr Teo would very quickly get his manpower to act on the issues. My husband and I are always amazed by the assurance that Mr Teo gave and his responses to us. Mr Teo will take the initiative to update the residents on what is the next course of action that is necessary to resolve the problem. A big shoutout to you, Mr Teo! Really good job in assuring the residents.

The female Malay cleaner who cleans Block 420 has amazing standards of cleanliness. She cleans thoroughly and carefully, with no sloppy work. Please give her a pat on the back for being such a responsible cleaner—we sincerely thank her.

Dear Mr Teo, thank you for your phone call yesterday and email update. The foot of the block and the walkway rooftop look very clean now and I look forward to inviting family and friends over. I hope the residents here will continue to keep the environment clean, with the help of the advisory notices. Many thanks to you and your team for the prompt action and greatly appreciate your help in this matter.

Hi Jen Hong, I truly thank you for your kind assistance and I am very happy with the new door with new design. You have done a good job. I appreciate your great effort.

I would like to compliment your staff and contractor, Mr Ramy and Mr Sultan, for the excellent service they have provided. The lock on my E-scooter parked at Bukit Gombak MRT bicycle stand was faulty and I went to the Town Council for help. Upon the verification that I am the owner, Mr Ramy swiftly called for assistance and went to the bicycle stand with me to cut the lock with Mr Sultan’s cutting tools. The Town Council did a good job with such a responsive staff to help me sort out my issue when I was in trouble. I have always been pleased with the CCK Town Council services that I received. Mr Ramy and Mr Sultan professionalism and ability to understand the situation quickly exceeded my expectations. Thank you very much!