I would like to thank CCK Town Council staff, Ms Qian Xiu for her professionalism and efficiency in handling my feedback about wall leakage in my flat. She was very prompt in handling my feedback. I called CCK hotline on Saturday nearing office closing time and Ms Qian Xiu called me immediately the following Monday morning to arrange a visit to view the leakage. I am most impressed by her promptness in handling my feedback and arranging with the contractor for rectification works. She was very thorough and clear in her explanation about the processes involved for rectification works. She is very courteous, enthusiastic about her work and knows her work well. She has handled my case very well. I would like to compliment Ms Qian Xiu for being an efficient staff of CCK Town Council. Thanks to the contractor too for the prompt action in the rectification works.