Thanks to Mr Taufik for the call and follow-up. I am very much delighted to enjoy the outcome from TC’s teamwork. Immediately after I logged the feedback, the experience I got was fantastic. It was very quick with fast response, team work was good, and there were continual follow-ups and updates until a solution was found. Overall, it was awesome work from TC and I appreciate it so much. This 2-year-old issue had been sorted out and it is going to help everyone around. I should have approached the TC earlier.