FAQs
GENERAL
Click HERE to find our operating hours.
For urgent essential services after the Town Council’s operating hours, please call EMSU at 1800-275 5555.
Our Town Council manages and maintains the common properties of the HDB public housing estates within Chua Chu Kang Town.
In addition, we implement various estate renewal programmes, town improvement projects and initiatives to develop and rejuvenate the Town, creating a more conducive and vibrant neighbourhood for our residents.
Town Councils are autonomous legal entities formed under the Town Councils Act.
Town Councils are responsible for the day-to-day operations in managing the common property of HDB residential flats and commercial property within the town.
PAYMENTS
Click HERE for the S&CC rates.
S&CC are due on the 1st of each month without demand.
You should make the S&CC payment as soon as you can.
Residents have a one-month grace period to pay their S&CC. This means that if payment is made within the calendar month, late payment penalty fee will not be imposed.
S&CC are meant for the upkeeping and maintenance of the common areas as well as cyclical maintenance of the infrastructure and facilities in the Town.
To help households with their general household expenses, the Government will provide the S&CC rebates to eligible HDB households.
Click HERE to check the S&CC rebates.
- In person at any of our offices (cash, cheque, Nets, Visa, MasterCard, Diners)
- Through GIRO/RCCS
- Through the websites of DBS, Maybank, OCBC and UOB (for Internet Banking only)
- At any AXS Station island wide
- At any Singapore Post counter or SAM machine
You can check your S&CC monthly amount payable through AXS or SAM machines or you can also download the AXS Payment App from Play Store or App Store.
Steps:
Select Bills 🡪 Town Councils 🡪 Chua Chu Kang 🡪 Service and Conservancy Charges 🡪 Select either NRIC and Postal Code or Account No
Alternatively, you can reach out to us via our Feedback Form or call us at 6569 0388 during office hours.
All new HDB flat owners will have their S&CC account automatically setup when HDB transmits the information to Town Council approximately 1 to 2 weeks after collection of their home keys.
You are advised to come down personally to the Town Council with HDB’s appointment letter before the appointment date.
The Town Council will collect the S&CC up to the date stated in the appointment letter and endorse on HDB’s appointment letter upon full settlement by the resident.
You can check your Town Council Reference Number through AXS or SAM machines by keying in your NRIC.
Alternatively, you can reach out to us via our Feedback Form or call us at 6569 0388 during office hours.
Click HERE to download the GIRO or RCCS application form.
Hardcopy of the application forms are also available at our Town Council Offices.
GIRO Application
Please submit the completed GIRO application form to our Town Council via mail or at our offices for processing. The GIRO application will take about 2 months to process. During this period, please continue to pay using cash, cheque, AXS, SAM machines or Internet Banking. The Town Council will send you a letter to inform you of the commencement date for GIRO deduction.
RCCS Application
For completed RCCS application form, please email to finance@ccktc.org.sg. The Town Council will send you a letter to inform you of the commencement date for the RCCS deduction.
Click HERE to download the GIRO or RCCS termination form.
Hardcopy of the termination forms are also available at our Town Council Offices.
The GIRO application takes approximately 2 months to be processed.
You are advised to pay your S&CC by other payment modes in the meanwhile.
Click HERE to check the payment modes.
S&CC is due on the 1st of each month without demand.
The Town Council does not send monthly billing as the S&CC is a fixed monthly rate.
You can make the S&CC payment any date within the month. If payment is not received by the following month, a reminder notice with the relevant penalty charge will be sent to the residents.
For residents with financial difficulty and would like to request for an instalment plan payment, please reach out to us via our Feedback Form or call us at 6569 0388 during office hours.
Do note that instalment plan payment is on a case-by-case basis and is subject to management's approval.
S&CC are due on the 1st of each month without demand.
If payment is late for the current month, the penalty charge will apply from the following month onwards until full payment is received.
The request for the waiver of penalty is on a case-by-case basis and is subject to management's approval.
MUNICIPAL SERVICES
Click HERE to provide feedback or report maintenance issues via our Online Feedback Form.
Alternatively, you can reach us via our hotline: 6569 0388 or visit any of our offices.
Click HERE for more details.
The Town Council will provide TWO payment modes for the refund of resident’s deposit:
- Deposit to be refunded to resident’s Service & Conservancy Charges (S&CC) Account which will be used to pay outstanding and/or future S&CC. [Preferred Payment Mode]
- Deposit to be refunded via Bank Transfer, approximately six to eight weeks after the event. Residents shall provide details such as Bank Name, Bank Code, Bank Account Number and Email Address (for refund notification) to the Town Council to facilitate the deposit refund.
Residents shall select and acknowledge their choice of payment mode, as well as provide the necessary details to the Town Council for the deposit refund.
If residents have any outstanding S&CC owing to the Town Council, their deposit will be used to set off the amount owing first.
The BBQ pits are managed by the respective Residents’ Network (RN) or Residents’ Committee (RC).
For booking of BBQ pits, please contact your RN or RC.
Their contact details can be found on the noticeboard at each respective block.
Please click HERE for more information.
For your convenience, our Town Council offers a FREE bulky item removal service.
This free service is only for HDB residents of Chua Chu Kang Town Council and is limited
to 3 items per household per month.
Click HERE for more details.
Click HERE to request for the bulky item removal service.
This free service is only for HDB residents under Chua Chu Kang Town Council.
You may send in your enquiry using the OneService App.
Alternatively, you may also approach your Management Corporation Strata Title (MCST) of your condominium.
This is under the purview of HDB Branch Offices.
Please click HERE to visit HDB’s website for more information.
Click HERE to provide feedback or report maintenance issues via our Online Feedback Form.
Alternatively, you can reach us via our hotline: 6569 0388 or visit any of our offices.
When encountering a wild animal that is injured, trapped or in distress, do not attempt to pick it up or handle it. You can call NParks Animal Response Centre 24-hour helpline at 1800-476-1600 or Acres wildlife rescue 24-hour hotline at 9783-7782.
You may send in your feedback regarding noise nuisance or disturbance using the OneService App.
ECO-FRIENDLY TOWN
Community gardens fall under the purview of People’s Association (PA) and are managed by the Residents' Network (RN) or Residents’ Committee (RC).
For further enquiries, please contact your respective RN or RC.
Their contact details can be found on the noticeboard at each respective block.
Click HERE to find the location of the various recycling machines in our Town.
ADVERTISING AND FILMING
Publicity content is limited to community news by the Town Council, government agencies and grassroots organisations.
Political, commercial, private entities and members of the public are not permitted, unless approval is given.
Filming is allowed upon request and subject to approval by the Town Council.
Click HERE to request using the Filming Permit Form.